Some companies, like Nordstrom, are known for their unbeatable customer service and will go above and beyond for you. Other companies leave more to be desired. We’ve all had those awful moments of customer service that leave us baffled that the company in question actually conducts business this way. If you are dissatisfied with the way that you have been treated as a client, someone needs to know. Whether you want to warn other patrons to avoid this business or you simply want to let the high-ups know about your experience, there are avenues to take if you would like to file a complaint.
Speak to a Manager
If you’ve had an unpleasant experience in a brick-and-mortar building, ask to speak to the worker’s manager. Perhaps a pharmacy was rude to you while “helping” with RX customer support, or you’ve been on hold for 45 minutes only to be hung up on. Either way, there is inexcusable behavior for people who work with customers for a living. Let the manager know so that action can be taken promptly.
Contact Corporate Headquarters
It can be a telltale sign if nobody at the location is taking your complaint seriously; management might be a mess from the top down! If this is the case, let the corporate headquarters know. Write your experiences in detail, listing the address of the location and your contact information. Complaint forms on the website can do a decent job, but letters that have been written and delivered through the mail tend to be more effective.
As the world depends more and more on social media, online reviews are generally read by people who care about the integrity of the business. If all else fails and nobody is responding to your complaint, take it to Yelp or Google reviews. It is your duty to not only let a company know if they are failing to help their clients, but to warn the rest of the world about your experiences.
- Because these can make or break a company, please use this as a last resort. You don’t want to leave a scathing review only to be called out publicly that you didn’t take the correct steps to get results.
It is beyond frustrating when you have had a negative customer service experience with a business. To help them improve and to get your issue resolved, let someone at the top of the chain know that you are unhappy. You might feel like it will resolve nothing, but doing your part to help has a bigger effect than you realize.